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Some of WAY-Partner's functions, such as creating assignments or consulting data that has already been saved, may be available offline. However, an Internet connection is required to synchronise and send information (invoices, jobs, etc.).
Your data is backed up in the cloud. You can simply log in again with your login details on the new device, and all your information will be retrieved automatically.
Yes, WAY-Partner is designed to work in several countries. Make sure that your billing and compliance information is adapted to your region's regulations.
It is not currently possible to plan recurring assignments in WAY-Partner. However, if you are interested in this feature, please send a message to support at support@way-partner.com. Your feedback will help us to assess user needs and consider new features.
When configuring the mission, you can click on "Add a stage" to include intermediate stops. This option cannot be changed once the mission has started.
It is not currently possible to export your mission history from WAY-Partner. This feature is only available in WAY-Plan. If you would like this option in WAY-Partner, please let us know at support@way-partner.com. Your suggestions are invaluable in guiding our future developments.
To generate an invoice, start by closing a job.
Once the assignment is completed :
To download an invoice into WAY-Partner :
To send an invoice from WAY-Partner, first download the invoice.
Once you have downloaded the invoice, use your device's sharing system (mobile, tablet, computer) to send it:
Yes, WAY-Partner lets you configure different VAT rates to suit your location or that of your customers.
Yes, your data is stored securely in the cloud, with advanced encryption protocols to guarantee confidentiality.
Deleting your account will result in the permanent deletion of your data after a statutory retention period, at the latest within one month. Make sure you have backed up your important information before deleting your account.
If you notice a synchronisation problem in the WAY-Partner application, you can force resynchronisation manually. To do this, press the 'More' icon in the menu at the bottom of the screen, then select the 'Resync' option from the drop-down menu. This will restart data synchronisation and should resolve any update problems.
If the problem persists, we recommend that you check your Internet connection or contact Technical Support for further assistance.
Contact support at support@way-partner.com.
At the end of the 30-day trial period, you will need to take out a subscription to continue using the application. Your data will be retained and accessible again if you upgrade to a paid version. In the absence of payment, access to the application will be limited with restricted functionality until you take out a subscription.
Yes, you can cancel or modify your subscription directly from your account in the "My Account" section. Any changes or cancellations will take effect at the end of the current subscription period. You will continue to benefit from all the features until the end of this period.
There are two ways of subscribing to the WAY-Partner application:
Yes, subscription to the WAY-Partner application is automatically renewed at the end of each subscription period.
Make sure your payment method is valid to avoid any service interruptions.
WAY-Partner is designed primarily for self-employed drivers to manage their individual businesses.
However, it is possible to use it to manage a small fleet of vehicles. However, this management remains limited compared with the advanced functions available on WAY-Planwhich is specially designed for vehicle fleets.
If you're looking for a complete solution for a larger fleet, we recommend you consider using WAY-Plan.
We would be delighted to receive your feedback and suggestions for improving the WAY-Partner application.
You can share your ideas and comments here:
Your feedback is invaluable and helps us to develop features that meet your needs.
Yes, we already offer several video tutorials to help you use WAY-Partner. We are committed to regularly adding to our library of tutorials to answer all your questions and make your user experience easier.
Information about updates is available on the stores (Google Play and App Store) and on our website.
If you have any specific questions about recent updates, please contact support at support@way-partner.com.
Can't find the answer to your question?
Contact our customer support team using the form below.
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